Drops and refills

What is tracked after delivery

Nothing re-reads the account or the post once an order is delivered. There are no follow-up checks after a day, a week or a month, no record of which accounts were delivered, and no retention figure anywhere on this site.

The start and current counts on the order tracking page are the ones the delivery partner reported while it was working. They stop moving when the order completes, so a later drop does not show up there. The count on your own profile is the one to compare against.

Which orders can be refilled

A refill is available on packages whose product page shows the refill guarantee, once the item is delivered, for two years from that delivery. Packages without the guarantee are not refilled, and the refund policy covers what else an order is entitled to.

How to ask for one

On an eligible item the order tracking page shows a Request refill button, and support takes the same request by email with your order number. Each request is read by our team before anything is sent to the delivery partner, so no refill fires on its own, and a second request on the same item waits until the first has been dealt with.

Likes, views and the rest

Any service type can carry the refill guarantee, and the same rules apply to all of them. Counts of likes and views can fall back as well, so nothing here treats them as permanent.

What we do not publish

• No retention rate, at any number of days.
• No drop curve, cohort or average for any service.
• No trigger that refills an order without being asked.