Help with your order
Everything buyers ask us about orders, refills, refunds and payments, with a way to reach our team at the end.
Checking on an order
Handed to delivery within seconds of payment.
Your order goes to our supplier as soon as payment is confirmed. How long the full delivery takes depends on the package size and the service.
- done:
Paid
Look for an order number starting with LIO- in the confirmation email.
- current step:
In progress
The order is handed to delivery within seconds of payment. The order-tracking page shows the start count, the current count and what remains, as our supplier reports them.
- not yet:
Completed
How long this takes depends on the package size and the service: by default the supplier delivers at its own pace, and larger amounts take longer.
If nothing has changed yet, go through these:
Can I buy followers for a private account?
No. Delivery works from your public profile or post link, and on a private account new follows arrive as requests you would have to approve one by one. On Instagram and TikTok, checkout looks the username up when you enter it and stops you if the account is private. If the lookup fails twice in a row for a technical reason, checkout lets you continue with the handle as typed, so check for yourself that the account is public.
To grow a private account, switch it to public, place the order, and keep it public until the order-tracking page shows the order as completed. Switching back to private afterwards does not remove the followers you already have; it only means new followers have to send a request.
Can I track my order?
How fast does delivery start, and how is the order paced?
Your order is passed to our supplier as soon as payment is confirmed, unless you spread it over several days and picked a later start. In the 30 days to 18 September 2026, half of paid orders reached the supplier within one second and about 99% within 10 seconds. We record that hand-off, not the moment the first follower or like arrives. When there are enough recent orders, the product page shows next to the Buy button how long half of recent orders of that size took to finish.
By default the order goes to the supplier in one piece and is delivered at the supplier's own pace, and larger amounts take longer. Where the service allows it, checkout lets you spread an order of 100 or more over several days: an order for one profile or post is then sent in daily parts, while an order split across several posts goes to the supplier with a request to pace it, which not every supplier follows. The order-tracking page shows progress using the counts the supplier reports, which we re-check regularly.
Can I cancel an order mid-delivery?
Sometimes, and only through support: contact us with your order number. Most orders reach our supplier as a single order within seconds of payment. For most services the supplier offers no cancel, and our support tools can't recall an order once it has been sent; anything already delivered can't be taken back either. If you chose to spread delivery over several days, the daily parts we have not sent yet can be stopped.
Refunds are never sent on their own, including for orders a supplier cancels or leaves short: ask support with your order number and our team decides case by case. Card, Apple Pay and Google Pay payments are refunded through Ziina to the card you paid with, crypto refunds are sent to a wallet address you give us, and how long a card refund takes to show up depends on your bank.
My order shows Failed but the payment went through
Failed means our supplier did not accept the order at the last hand-off. We retry on our own up to three more times, each after a longer wait, and the payment stays recorded against the order throughout. If the order still shows Failed after that, contact support with your order number and our team looks into it: a refund or a new run.
The number went down after delivery
Refills on eligible packages, on request, reviewed by our team.
Packages that include the refill show a Request refill button on the order-tracking page for two years after the order completes. Each request goes to our team, and a refill can only be sent where our supplier accepts one.
What happens if Instagram or TikTok detects fake engagement on my account?
Both companies say they remove engagement they judge to be inauthentic, and neither publishes a schedule, a threshold or the method it uses. TikTok also says accounts involved in deceptive behavior can be restricted or banned. So some of what you buy can be removed later, and nobody selling engagement can honestly promise otherwise.
Don't count on a drop being replaced. Packages that include refill show a Request refill button on the order-tracking page for two years after the order completes, but a refill never happens on its own: the request goes to our team, and a refill can only be sent on services whose supplier accepts refills, which not every service does. We can't promise when, or whether, a refill will be sent.
My delivery dropped. Am I covered?
Only on packages that include the refill; each says so on its service page. Open the order-tracking page with your order number and the email you paid with, and use the Request refill button if the order shows one. Our team reviews the request, and a refill can only be sent where our supplier accepts one. Where the package has no refill, or the supplier declines, we cannot replace the drop.
Asking for a refund
Refunds follow our written refund policy.
Ask support with your order number; our team decides each request. Card, Apple Pay and Google Pay payments are refunded through Ziina to the card you paid with, crypto refunds go to a wallet address you give us, and how long a card refund takes to show depends on your bank.
See the full refund policy
Talk to our team
Write to us through the support page or the live chat and include your order number from the confirmation email; our team answers by email.
Everything else
What payment methods do you accept?
Is my payment information secure?
Can I use a promo code?
Do you need my password?
Will my account get banned if I buy followers from Likes.io?
Nobody can promise either way, because neither Instagram nor TikTok publishes exactly what gets an account restricted or banned. What they do publish is that buying engagement breaks their rules: Meta's spam policy prohibits buying, selling or exchanging engagement, and TikTok's integrity and authenticity guidelines prohibit buying or selling followers or engagement and say fake likes and followers get removed.
What we control is access to your account. We never ask for your password and never log in as you; an order only needs the public username or post link you enter at checkout. That keeps your login out of our hands, but it does not change the platforms' rules, and we cannot guarantee how either platform treats an individual account.
How is Likes.io different from a generic SMM panel?
An SMM panel is a wholesale seller of followers, likes and views, and we buy delivery from wholesale panels ourselves. We don't own the accounts behind an order and our suppliers don't share data about them. The difference is the service around the delivery, which is also why we cost more than buying from a panel directly.
We never ask for your password, and checkout looks your profile up before you pay. Most orders reach our supplier within seconds of payment, and a tracking page shows the start count, the current count and what remains. Where a service allows it, you can spread delivery over several days. If a supplier cancels an order before delivering anything, we send it once more without you asking, and when our supplier reports that an order for one profile or post finished at least 50 short, we order the missing amount again (at most twice). Neither applies to orders spread over several days, and neither is sure to get you the full amount. A support team answers questions and refund requests by email.
Do you store my password? What account credentials do you keep?
No. We never ask for your Instagram, TikTok or YouTube password, and there is no platform login anywhere in our checkout. An order needs your username or post link, an email address for the receipt, and payment, and you can check out as a guest.
With each order we keep the username or link, your email, what you bought and the payment record, plus the IP address the order came from and the country it points to, your browser details, and analytics data on how you reached the site. Card details are entered on Ziina's payment form, not ours, and we don't store card numbers or save cards; the payment record holds the processor's reference, the amount and the payment method. The only password on our site is the one for a Likes.io account, if you choose to create one.
What's the difference between the High Quality, Exclusive and VIP follower packages?
They are tiers of the same kind of order at different prices. The package selector on a service page shows the tiers that service has: Instagram followers has High Quality, Exclusive and VIP, most other services High Quality and Exclusive. The current prices, and what each package includes, are on the service page.
What we cannot promise is that followers from a higher tier will like or comment more. Our suppliers don't share data about the accounts behind an order and we don't audit those accounts, so the tier names are our package names, not a measurement of the accounts. If likes, views or comments are what you need, buy those directly for the posts that matter.
Why do you cost more than the cheapest services?
We buy delivery from wholesale suppliers, and the price covers that plus the service around it. We cannot tell you what a cheaper service delivers or how long it lasts, and we can't promise how much of any order, ours included, will still be there months later.
What the price pays for is the service around the delivery: a profile check at checkout, a tracking page that shows what has been delivered, and a support team you can email about problems and refunds. On orders that aren't spread over several days, we also send an order once more, without you asking, when a supplier cancels it before delivering anything, and order the missing amount again (at most twice) when our supplier reports that an order for one profile or post finished at least 50 short.
What's the difference between buying engagement and doing the organic growth work, such as cadence, content and audience building?
Organic work, such as posting on a steady schedule, making content for a clear audience and following each platform's own creator guidance, is what builds an audience that watches, comments and buys over months. No platform publishes an exact formula for how it ranks content, so be wary of anyone selling one. Buying engagement does a narrower job: it moves a visible number, for example getting a profile past a round follower count before a launch.
The two are not substitutes. Bought followers and likes do not come from people who found your content on their own, so don't count on them to watch your next post, buy from you or share your work. If you buy, do it alongside the content work, not instead of it.
How is my payment data handled?
Card details are typed into Ziina's payment form, which loads from Ziina inside our checkout page, and crypto payments are made on Cryptomus's own payment page. We don't receive or store your card number and we don't save cards; what we keep is the processor's payment reference, the amount and the payment method. Likes.io is operated by H.H. Connect for Marketing and PR, based in Dubai, United Arab Emirates.
Checkout offers card payment through Ziina (Visa and Mastercard, plus Apple Pay or Google Pay where your device supports them) and cryptocurrency through Cryptomus, such as Bitcoin, Ethereum, USDT and USDC. If you are signed in and your Likes.io wallet balance covers the whole order, you can pay from that too. We don't take PayPal or bank transfers. Card payment is offered only on orders of at least 0.55 US dollars and is charged in UAE dirhams (AED), so your bank may show a converted amount.
Do you accept PayPal as a payment method?
Can I pay using Apple Pay?
Why does my payment keep getting declined?
The reason is in the decline message you see at checkout, and card payments are charged in UAE dirhams (AED). If you believe your card is fine, ask your bank, or pay with Apple Pay, Google Pay or crypto instead. For more help, send support a message with the decline message you saw.