The supply route carries no refill on this service. None. The refill here is ours, funded by us: our site-wide 2-year refill, honoured by re-running the shortfall on that track.
What a re-run is. If comments are removed, we place your lines again. They come back as new comments at new positions: a replacement, not a restoration of the originals. SoundCloud states "Deleted comments are permanently removed and cannot be restored", and that when Trust & Safety removes spam accounts, "any likes, reposts, or comments they've previously made will also be removed". To start a refill, message support with your order number.
What it does not cover: comments you deleted yourself; comments hidden rather than removed, which is Quiet Mode and reversible by you; avatars leaving the waveform after you replace the audio with a shorter file, where the lines stay in the list; and action SoundCloud takes against your own account or track, which sits outside any seller's control.
Refunds. If delivery has not started within 24 hours of payment, that is a full refund under our refund policy. If an order stalls we re-run the remaining lines first; if we deliver under 80% of the order, that policy provides for a partial refund proportional to the undelivered amount. Give us the wrong track URL, or a track with commenting switched off, and the same policy refunds in full while delivery has not started; once it has started, it does not.
Support: [email protected] or live chat with your order number. We target a reply in about two hours and a refund decision in three to five business days.
Before ordering, read our platform-risk disclosure. SoundCloud's Help Centre says inflating popularity with banned services risks "permanent suspension and loss of your account and content".