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Track your order

See where your order stands, how much of it has been delivered and what is still to come.

Use the order number from your confirmation email and the email you checked out with.

  • No account needed
  • Refills on eligible packages, on request, reviewed by our team

What you’ll see

Three things the page shows once it finds your order.

  1. Every order

    Order status

    Five steps show where the order stands: placed, paid, queued, in progress or completed. While it is delivering, the page re-checks every 30 seconds.

  2. Per service

    Delivery counts

    For each service: the count at the start, the count now and how many are still to come, as our delivery partner reports them to us.

  3. Eligible packages

    Refill requests

    Packages that include the 2-year refill show a request button once delivery completes. Our team reviews each request before a refill is sent.

Common questions

About order numbers, delivery and refills.

  • Where do I find my order number?

    Check the confirmation email we sent after checkout: the order number starts with LIO- followed by a unique code. It is also in the subject line of every order update we email you.

  • How long until my order starts?

    Your order is handed to delivery within seconds of payment. If you don't see movement after the delivery ETA shown on each service, reach out and we'll look into it.

  • My delivery dropped. Can I get a refill?

    Packages that include refills say so on their line of this page. Request the refill here once delivery completes, up to 2 years after: it goes to our team, which reviews each request before a refill is sent.

  • Can I track multiple orders at once?

    One at a time. Each lookup shows one order, so enter the next order number in the same form.