Our promise: We stand behind every order with a genuine satisfaction guarantee. If we can't deliver, you don't pay.

2-Year Retention Guarantee

All eligible orders include a 2-year retention guarantee (the same window applies to every package). If you experience a drop in the delivered quantity within this period, we will refill the difference at no additional cost. No questions asked.

To request a refill, contact our support team with your order number. Refills are processed within 24–48 hours.

Full Refund Eligibility

You are eligible for a full refund in the following circumstances:

• We are unable to start delivery within 24 hours of payment (for standard packages)
• Your order fails completely and cannot be completed after retry attempts
• You ordered for a private or incorrect account and we have not yet started delivery
• A technical issue on our end prevented fulfillment

Partial Refund Eligibility

If we can only partially fulfill an order (deliver less than 80% of the ordered quantity), you may be eligible for a partial refund proportional to the undelivered amount.

Non-Refundable Situations

Refunds are not available in the following cases:

• Order has been fully and successfully delivered
• Account was set to private during or after delivery
• Drop in metrics due to platform algorithm changes after successful delivery
• Incorrect profile URL provided by the customer (after delivery has started)
• Change of mind after delivery has started
• Account suspended or banned by the platform (unrelated to our service)

How to Request a Refund

Contact our support team at support@likes.io or via live chat. Please include your order number and a description of the issue. We aim to respond within 2 hours and resolve all refund requests within 3–5 business days.

Refunds are credited back to the original payment method and typically appear within 5–10 business days depending on your bank.

Contact Us

Questions about refunds? Contact our support team — we're here 24/7.